Workplace Conflict

 Workplace Conflict


Workplace conflict can be challenging and ultimately affects daily workflow and employee retention. 

In some cases, workplace conflict can escalate to devastating circumstances. The Bureau of Labor 

Statistics' Census of Fatal Occupational Injuries (CFOI) reported in 2023 that 740 fatalities were due to 

violent acts in the workplace. This includes 458 homicides encompassing 61.9 violent acts and 8.7 % 

work-related fatalities. This speaks volumes about emotions, emotional intelligence, mental wellbeing, 

and workplace problems. The National Institute of Occupational Safety and Health defines workplace 

violence as including, but not limited to, physical assaults, verbal threats, to Homicide

What are common risk factors for workplace violence?

People working with the public, such as delivery drivers, transportation assistance drivers, such as 

cab/taxi, healthcare professionals, social workers, customer service personnel, law enforcement 

individuals and individuals who are siloed and autonomous workers. Substance use and substance 

abuse foreshadows the potential for unregulated emotions that can lead to volatile behavior. While as 

high-traffic customer service areas with no help are known high-risk factors, along with decreased 

security and training.

What can be done to decrease risk factors for workplace violence?

 Decreasing workplace violence

1.      Zero Tolerance No Workplace Violence Policy.

2.      Workplace prevention programs

3.       Effective workplace violence training

Examine how likely is each employee and leader is to be adequately equipped for workplace conflict. 

How does adequate emotional intelligence look?  It's difficult to actually see emotional intelligence yet it 

is displayed well in a person's behavior and language. Where each person stands on emotional intelligence 

provides a framework of perception, processing, and action related to workplace conflict. Goals of 

Encouraging to achievement of increased awareness in emotional intelligence for staff is not unreasonable. 

Increasing individuals' understanding of emotional intelligence and incorporating training to increase the 4 

domains can provide significant additions in resolving workplace violence. 

Emotional intelligence is not a curriculum requirement in school, and is not mandated for training for 

dealing with the public.

Dually noted that hospital violence is related to frustration, lack of communication, and poor outcomes, versus 
workplace violence related to robbery. At this point, do you think it's beneficial to incorporate emotional intelligence? “Yes,” For example, a hostile family member of a patient who has recently died. How can one recognize self-awareness, which Is understanding that the client family is mad at this point and assessing how I feel about it.   As a leader, you can access not only how you’re feeling but to do a self-assessment on reaction and further interventions while staying diligent in problem solving.   You're able to manage this situation using your strengths while aware of your weakness in communication. Let’s look at how to self-regulate the motions by accepting your current state of emotions
*Disclaimer for informational purposes only.

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